That all important new patient

Rosemary Bray
Wednesday 10.00am | 2.00pm
Poolhouse I

From the first communication to signing the contract, what does it take from the entire team to service the new patient at their initial exam? We will discuss the 11 Moments in Time when a patient can make the actual "YES" decision to begin TX.
We will also review the role of the records technician, the support team, the reception team, the TC and the DR in "wowing" the patient. Verbal skills, being prepared and having the right attitude all play into the the patient satisfaction at this most critical appointment.

 

Jedi Mind Tricks for Stress and Happiness

Tony Fernando
Thursday 9.00am
Trinity Room

A session that focuses on how the mind works and "not work". We will look at common mind patterns and how to "trick" the brain to manage stress. Eastern concepts of mindfulness and basic western approaches including CBT will be touched on. Yoda will also have a few words to say.

 

Waaassuup with good communication

Rosemary Bray
Thursday 10.30am | 1.30pm
Poolhouse I

Communicating at all times in an effective, professional manner is most difficult.
Choosing the right words and keeping the proper tone of voice is a gift desired by all, Doctors and Team Members alike.
"Hang on, just, you need to, you should have, waiting room, no problem, I can't, we don't, you guys" . . . merely a few of the used and abused words which we are all guilty of using.
We will explore some of the most common areas of miscommunication and share easy to remember alternatives to assist you in presenting a more polished image of your practice and of yourself!

One that is Professional, Positive, Proactive and Promotional. 

Objectives: Learn 
1- what to say and what not to say
2- how our tone and body language affect the interpretation of our words
3- how to influence people (patients, teams) with our effective communication

back to programme

Management of vertical dimension

M Ali Darendeliler
Thursday 11.15am
Trinity Room 

The most critical point in the management of vertical problems is the diagnosis. The main question is to find out if the vertical problem
is dental or skeletal, what is the vertical position of the upper incisors and lower incisors and the lower facial height.
Based on these features we then should decide how to correct the skeletal or dental or combined discrepancies ?
The best ways of correcting the vertical problems using the most effective mechanics including TADs, orthognathic surgery, sequential aligners and braces will be discussed.

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How to present the price in a way that you and your patients love

Dianne Watt
Thursday 4.00pm
Poolhouse I

If you hate discussing the price, then I'm going to show you how to love it! We'll shift our mindset and verbiage away from seeing it as "presenting the price" and replace it with a strategy focused on a conversation that helps get patients started. We'll cover how to create an environment where the patient understands that the price presentation is a discussion to be explored together, not a topic to be embarrassed to ask questions on. I'll help you prevent objections before you get them and show you how to set future appointments for those people who are still undecided. Let's make getting a patient started in treatment an experience that both you and the patient enjoy!

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"50 shades of Bray" patient satisfaction to practice success

Rosemary Bray
Friday 10.30am
Poolhouse I

Here it is!! This year celebrates her 50th Anniversary in this Wonderful World of Ortho! Before many of you were born, practices could be considered "successful" merely by producing quality clinical care. Today, the practice that wants to set itself apart from the norm AND be successful has to create an environment where patients get extraordinary care, delivered in the "3 Critical Areas". There are many choices of Ortho practices where patients can go and even if your treatment is the BEST quality available, if the patient does not LIKE YOU, or does not feel their expectations are being at least MET, they can and often will choose another practice. Sadly, they might also forfeit your quality clinical care in making that choice. How great when you can be the practice delivering it all!
Having visited Ortho offices in all 50 states of the USA and many International ones as well, (including Australia and NZ) Rosemary has seen some of the Best of the Best and also some struggling ones who wonder why they don't excel and what more they need to be doing. She will share proven ideas that work to entice you to go home and 1) reinvent yourselves, 2) recommit your team, and 3) reignite your level of patient care.

Learning Objectives: You will learn…
1) Know what things are most critical to continue practice growth, success & prosperity
2) Hear quick "To-Do's" from Rosemary's 50 years of knowledge
3) Understand that many of things that used to work still can and do!

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Compliance in the Digital Era: Hey Siri, where are my elastics?

Joe Antoun
Friday 1.30pm
Poolhouse I

Compliance is an essential ingredient of any successful orthodontic treatment. Good, consistent adherence to clinical instructions can be challenging however since patients are often required to carry out these tasks (e.g. elastic wear) over lengthy periods of time. Some digital technologies and platforms have already improved our understanding of patient compliance, but can they change it for the better? In this presentation, Joseph will focus on patient compliance patterns; the impact of compliance on treatment duration and outcome; and, the effect of the digital era on compliance with treatment appliances.

 

OATP update

Tony Lund
Friday 2.30pm
Poolhouse I

Tony will speak on the Orthodontic Auxiliary Training Programme to allay any confusion. In addition, the Orthodontic Auxiliary Training Programme has just been through a reaccreditation with the Dental Council and Tony will discuss the changes.

 

Management of Trauma in Orthodontics

M Ali Darendeliler
Saturday 9.45am | 11.00am
Trinity Room

It is always challenging to treat cases with ankylosed or missing teeth due to trauma, not only because missing teeth need to be replaced but also trauma mostly causes bone loss and this makes their management difficult especially in young patients. The age limitation for definitive prosthetic replacement makes the management more complex. The potential of orthodontic tooth movement in building bone is not considered enough in every day clinical practice. Management of trauma cases in growing and non-growing patients will be discussed in terms of treatment timing, types of treatment and possibilities. Ankylosis of anterior teeth in early ages due to trauma is also quite frequent and causes, aesthetic, functional, retardation of vertical growth and management problems. A new protocol for alveolar distraction of ankylosed upper incisors which was recently introduced at the University of Sydney will be described and discussed. The ideal treatment options and management will be discussed.

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